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Terms & Conditions

INTRODUCTION

Gulati’s Exclusive Sdn Bhd (“the company”), incorporated in Malaysia under registration number 227237-H and registered address at No. 72, Jalan Tuanku Abdul Rahman, 50100, Kuala Lumpur, Malaysia, welcomes you to gulati’s.com.my (the “site”).

Please read these terms and conditions carefully before you proceed using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree. If you accept, please click on the button marked "I Accept" at the end of these terms and conditions. If you refuse to accept these terms and conditions, you will not be able to make any order(s) from the site.

GENERAL

Please ensure correct information is provided when you register. In event of any information change, please proceed to change it online or notify us by email at customercare@gulatis.com.my. Your account password should be unique and secured.

Any breach of security or unauthorized transaction from your account, please notify us immediately. 

To place an order with us, you must be over 18 years of age and possess a valid credit or debit card issued by any authorized bank. 

The site reserves the right, to change, modify, add or remove any clauses of these Terms & Conditions at any time.

ORDERS

All orders are subject to acceptance and availability. The items in your online shopping cart are not reserved and may be purchased by other customers until it is checked out. 

PAYMENT
Payment can be made by Visa, Visa Debit, Master Card, Debit Card and Internet banking transfer or bank transfer.

For Internet Banking transfers, please email us the bank in transaction reference number or slip. Upon verification & receive of payment, we will proceed with order shipment.

All online banking transactions on this site are processed using GHL ePayments Sdn Bhd, which is a secured online payment gateway that encrypts your details in a secure host environment. 

VOUCHERS
Vouchers provide to you are non-transferable. Furthermore, they cannot be used in conjunction with any other voucher code or offers and must be redeemed by the date published, if provided.

DELIVERY
Kindly take note that your order(s) will be processed within 24 hours upon receiving of payment.

We will not be responsible for any delays caused by destination customs clearance processes (international deliveries) or local postal service.

Please email to customercare@gulatis.com.my or call us at +603-2078 8355 or WhatsApp at +6012-386 4788

PRICE AND PRODUCT

We will ensure that prices, details, sizes, and stocks of products on this website are up to date. However, prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and range.

All images of the products displayed on the site are for illustration purposes in order to help the customer to recognize the products only. The actual weight, measurements, and color of the products may differ.

CANCELLATION

The Company may cancel an order if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made. Refund will be credited into Customer depending on the period of time their bank required to arrange for the refund.

You are not allowed to cancel the order(s) once an Order Confirmation is issued. If you need further help, please email to customercare@gulatis.com.my or call us at +603-2078 8355 or WhatsApp at +6012-386 4788.

FORCE MAJEURE

We shall not be liable for any delay or failure in the order(s) caused by natural acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond our control.

DATA PROTECTION

We will not share your personal information with any other organization other than our associated companies and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorized.

In exceptional circumstances, we may disclose your personal information to third parties if we are under duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of protecting the rights, property or safety of Gulati’s, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Gulati’s is committed to complying with the Personal Data Protection Act 2010, in particular, its policies as well as corresponding guidelines and orders.


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