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FAQs

General

How can I reach Customer Service?
You may contact our customer service hotline number or email directly to our inquiry email.
Do you have retail locations?
Yes. Please refer to our outlets under About Us for the actual locations address.

Shipping

What is the estimated delivery schedule?
Our delivery schedule is within 6-10 business days from the date of the order(s), business days are from Monday-Saturday excluding Public Holidays.

*During peak periods, there will be slight changes in the delivery promise. In case of these cases we will notify you in advance.
Do you ship internationally?
Yes. We do and the international rates charges will be apply based on the weight & country. Refer to this website:

GDEX Services
www.gdexpress.com/malaysia/reference/international-rates

POS LAJU Services

www.pos.com.my/postal-courier-services/international-mail/?international-parcel

Shipping Fees?
We keep our shipping fees to the standard domestic rates by the respective Courier Service Providers which is GDEX and Pos Laju. Refer to shipping info for further breakdown.
Has my order been shipped out yet?
Once your order has been processed and packed, we will email you a unique tracking code for your tracking on the status. This tracking code is sent to your registered email address.

Returns

What is your return policy?
EXCHANGE/ REFUNDS/ RETURNS POLICY

The exchanges/ refunds/returns can be made within 7 working days from the date of the order(s) received. All exchanges are subjected to our stock availability & we need approximately 2 to 3 weeks to process the request.


Customer will bear the delivery charges for order(s) exchanged based on the weight of the new item(s) and the location.

For exchange/ return/ refund request, please email to customercare@gulatis.com.my or call us at +603-2078 8355 or WhatsApp at +6012-386 4788.


Orders & Samples

Will you take an order over the phone?
No. All our product are only available at our website and outlets.
How can I check my current order status?
Paid – Payment receives, order successful
Processing – Order has been verifies, preparing for shipment
Shipped Out – Your orders has been shipped
Do you sell samples?
No, we do not sell any samples.

Policies

Where can I find your terms & conditions?
Please refer to the information section in our website.
Will my personal information be secure when shopping on this site?
All the data collected from our customers are under the Malaysian Personal Data Protection Act 2010 and all information is kept confidential.
What payment methods do you accept?
You can either pay by:
  • Amex, Visa & Mastercard
  • Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, RHB Now, Bank Islam Online, PBeBank, etc.)

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